At Pansari Direct, we strive to ensure timely and hassle-free delivery of your orders. Below are the details of our shipping policy:

Processing and Delivery Timeline:

1. 1.Orders placed on our platform are typically processed within two business days from the date of purchase.
2. 2.The products ordered will be delivered within two to five business days. During periods of high order volumes, there may be slight delays. In such cases, we will notify you via email or phone (using the details provided when placing the order).

Dispatch and Delivery Updates:

1. 1.Once your order is dispatched, you will receive an email or SMS with the details of the delivery time and progress.
2. 2.On the delivery date, our delivery partner will contact you via the phone number provided when placing the order to confirm your availability.

Delivery and Receipt

1. 1.Please ensure that someone is available at the delivery address on the specified date to receive the order.
2. 2.The products will be hand-delivered to you or a person authorized by you to collect the order.
3. 3.For authentication, all deliveries to residential or commercial addresses require a signature upon receipt.

Delivery Attempts

• 1.A maximum of two delivery attempts will be made on the scheduled delivery date. If delivery is unsuccessful after these attempts, the order will be canceled, and refunds will be processed according to our refund policy.
• 2.Incorrect Address: We are not responsible for delivery to an incorrect address provided when placing the order. Products returned due to an incorrect address will result in order cancellation, and refunds will be initiated according to our terms.

Damaged Products

• 1.Claims for damages must be reported to our customer service team via email at support@pansaridirect.com within 24 hours of delivery.

Shipping Charges

• 1.Shipping charges apply to all orders. The exact shipping cost will be displayed on the checkout page.
• 2. Free Delivery: Orders above Rs. 500 qualify for free delivery in serviceable locations.

We are committed to delivering your order within the specified timeframe.
For any questions or concerns, please reach out to us at support@pansaridirect.com.