At Pansari Direct, we prioritize delivering high-quality products and seamless service. In the rare cases where customers encounter issues, we have established the following guidelines to address claims effectively. All claims will be reviewed and resolved at the sole discretion of Pansari Direct based on the documentation provided and adherence to the policy conditions outlined below.

1. In Case of Quality Issues with the Product

If a product is found to have a quality issue, customers can request:

• Refunds will be initiated to the original source of payment, as per standard processing timelines, or
• A free exchange for the same product.

However, these requests are subject to the following conditions:

• Timeline for Claim Submission: Claims must be raised within five days of order delivery. Claims submitted after this period will not be considered.
• Required Documentation: Customers must provide:

• Clear, unaltered images of the product, clearly highlighting the quality concerns.

• A copy of the invoice or receipt issued upon delivery.

• Review Process: Pansari Direct reserves the right to inspect the provided evidence and determine whether the product qualifies for a refund or exchange. Decisions regarding refunds or exchanges are final.

2. In Case of Wrong or Damaged Products

If a product is received in a condition that is:

• Physically damaged,
• Defective, or
• Different from the description on the product detail page,

Customers can request:

• Refunds to the original source of payment, or
• A free exchange for the correct product.
• Conditions for Processing Claims:

• Timeline for Claim Submission: Claims must be raised within 24 hours of receiving the order.

• Required Documentation: Customers must submit:

• Unaltered images clearly showing the damage or discrepancy.

• A copy of the invoice or receipt provided upon delivery.

• Inspection and Resolution: Pansari Direct will review the submitted evidence and verify the claim. If the claim is deemed valid, Pansari Direct will decide whether a refund or exchange is appropriate. Pansari Direct reserves the right to reject claims if the issue is found to have occurred post-delivery.

3. Policy for Missing Products

If any item from an order is missing upon delivery, customers may request:

• A refund to the original payment method used, or
• Reshipment of the missing product.
• Conditions for Claim Submission:

• Timeline for Claim Submission: Missing product claims must be reported within 24 hours of receiving the order.

• Required Documentation: Customers must submit a copy of the invoice or receipt issued upon delivery.

• Validation and Decision: Pansari Direct will verify the claim based on delivery records and submitted documentation. If the claim is valid, the company will decide whether to issue a refund or reship the missing product. Pansari Direct’s decision is final.

4. Product Cancellation Policy

Customers can request to cancel an order only under the following circumstances:

• Cancellation Window: Cancellations are permitted only while the order is still in the processing stage at the Pansari Direct warehouse. Once the order has been dispatched, cancellation requests will not be accepted.
• How to Cancel: To cancel an order, customers must contact the Customer Support Team immediately. Pansari Direct reserves the right to approve or decline cancellation requests based on the order status.
• Exceptions: Orders containing perishable or products on offer are not eligible for cancellation once placed. Refunds for canceled orders will be processed to the original payment source, as selected by the customer.

5. GENERAL GUIDELINES AND TERMS

• Decision-Making Authority: All claims, whether related to quality issues, damages, missing items, or cancellations, will be reviewed by Pansari Direct. The company’s decisions regarding refunds, exchanges, or reshipments are final.
• Refunds and Reimbursements: Refunds, where applicable, will be credited to the original source of payment as specified by the customer.
• Documentation Requirements: Claims without complete and accurate documentation will be rejected. Customers are responsible for providing clear evidence that supports their claims.
• Limitations of Liability: Pansari Direct is not responsible for damages or issues caused by mishandling of the product after delivery. Any claims related to usage, mishandling, or changes in product quality after delivery will not be entertained.
• Customer Cooperation: Customers are expected to cooperate fully during the investigation process. Failure to provide the requested information within the specified timeline may result in claim rejection.

CONTACT CUSTOMER SUPPORT

For assistance with returns, refunds, or cancellations, please contact our Customer Support Team at Toll Free 1800-114-110 or write us at support@pansaridirect.com. Our team is available to address your concerns promptly and efficiently.