These Terms of Use ("Terms of Use") set out the terms and conditions under which users ("you," "your," or "User") may access and/or register on the website www.pansaridirect.com ("Platform") operated and managed by the Pansari Group or its authorized representatives ("Pansari Direct," "us," "our," or "we"). The Platform serves as a dedicated portal for consumers to browse and purchase products offered under various brand names and trademarks owned by the Pansari Group.
By accessing or using the Platform, registering for an account, or purchasing products, you agree to these Terms of Use and our Privacy Policy and consent to be legally bound by them. These Terms of Use apply to all users, including visitors, registered users, and merchants.
We reserve the right to amend or update these Terms of Use without prior notice. Any such changes will be effective immediately upon posting on the Platform. It is your responsibility to periodically review these Terms of Use for any updates. Your continued use of the Platform constitutes your acceptance of any modified terms.
1. Eligibility to Use the Platform
1.1 The Platform is not available to persons under the age of 18. If you are a minor (under the age of 18), you may use the Platform only under the supervision of a parent or legal guardian who agrees to these Terms of Use. However, certain products (such as those restricted for adult use) cannot be purchased by minors, even under supervision.
1.2 The Platform is exclusively intended for end-consumers purchasing products for personal use and not for resale. Retailers, wholesalers, and other business entities are prohibited from using the Platform for bulk or commercial purchases.
1.3 Pansari Direct reserves the right to deny access to any User, suspend accounts, or terminate access without prior notice or reason.
2. User Account and Security
2.1 To make purchases, you will need to register on the Platform and create an account ("Account") by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
2.2 You must ensure that the details provided during registration are accurate and up-to-date. Failure to do so may result in the suspension or termination of your Account.
2.3 Notify Pansari Direct immediately of any unauthorized use of your Account or other security breaches. Pansari Direct shall not be held liable for any losses arising from unauthorized access to your Account due to your negligence.
2.4 Users may not create multiple accounts or transfer accounts to another person.
3. Product Pricing and Payments
3.1 All payments must be made through the Platform using authorized payment methods. By providing payment details, you represent that you are authorized to use such payment methods.
3.2 Prices listed on the Platform are inclusive of applicable taxes and will not exceed the Maximum Retail Price (MRP) printed on the products. In the absence of an MRP, the price is determined by Pansari Direct.
3.3 Payment failures caused by insufficient funds, expired cards, incorrect details, or circumstances beyond our control (e.g., technical failures) are your responsibility.
4. Shipping and Delivery
4.1 Orders are typically processed within one to two business days and delivered within two to five business days. Delivery timelines may vary during high-demand periods or due to unforeseen circumstances.
4.2 Shipping charges, if any, will be displayed at checkout. Pansari Direct offers delivery services across select PIN codes and regions.
4.3 It is your responsibility to ensure the accuracy of the delivery information. Deliveries will be made to the address provided at checkout. Pansari Direct shall not be liable for incorrect or incomplete addresses.
5. User Conduct and Prohibited Activities
5.1 You agree to use the Platform only for lawful purposes and in compliance with applicable laws. You shall not engage in activities that may:
5.2 Any content you submit, including reviews or feedback, must be truthful and not defamatory, misleading, or harmful to the reputation of the Pansari Group or other users.
6. Intellectual Property
6.1 All content on the Platform, including text, images, logos, and trademarks, is the property of the Pansari Group or its licensors. Unauthorized use, reproduction, or distribution of the content is prohibited.
7. Limitation of Liability
7.1 Pansari Direct provides the Platform and its services "as is" and without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of the Platform.
7.2 Pansari Direct shall not be liable for delays, technical issues, or losses arising from unauthorized use of your Account.
7.3 Pansari Direct will not be responsible for variations in product appearance due to screen resolution or other technical factors.
8. Electronic Communication
8.1 By using the Platform, you consent to receive electronic communications, including promotional messages, account updates, and notifications.
9. Governing Law and Jurisdiction
9.1 These Terms of Use are governed by and construed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Delhi, India.
For any questions or concerns, contact us at support@pansaridirect.com.
